Yes, Of course! We get it, shopping online is tough.
We offer a no questions asked returns and even a free exchange policy on your first order (up to a maximum of 10$).
For the full returns process, check out our exchange and returns policy here.
Packages are sent directly from our manufacturer in Asia and is delivered by your local postal service.
Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.
We also offer express shipping via DHL or FedEX for those looking to receive their items sooner than later.
For some shipping companies, once an item is shipped, it takes up to 5 business days for the tracking information to update on the system, especially considering it is a international shipment.
If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Depending on where our stock and inventory is located, you may get your item shipped from Canada or directly from our manufacturer (which is why how we keep our prices so low) located in China.
Ontario manufacturing facility is coming soon and currently in the works.
Our sizing falls more in line with USA sizing, not Chinese sizing (though we manufacture there) as we own and operate on a private shipping line which we closely monitor.
However, with cycling apparel, it seems every brand is different, so we highly encourage you to double check our size charts before ordering.
Our jersey and apparel products are fresh off the print and made upon order, which will take about 5-6 business days to be produced.
Once produced, shipping through DHL will deliver orders to Canada and USA within 5-7 business days and international shipping times vary depending on the destination.
For standard shipping, it could take up to 2-3 weeks for delivery depending on the destination. (Not including production time)
Please note with the pandemic currently active, international flights are limited which may cause an additional week of delays. For customers located in NY and LA, they may experience 1-2 week delay at customs.
For our US & Canada customers, we charge a flat shipping fee of $5.95for standard shipping.
For Express Shipping it is typically 25-30$.
For free & discounted shipping, orders must be above 100$.
The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $5-$20.
We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may apply in addition to your shipping cost.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
For logistical reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, or should they require different packaging types. This will not add any cost to your order but may result in packages arriving separately. If you have any other questions, please contact us and we will do our best to help you out.
Unlike other stores who try to cut cost and sell in our price range, we have our own manufacturer, and use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.
All jerseys excluding our thermal collection feature a light weight 120 GSM mesh on the side panels to help with cooling.
Also starting from Nov 2019, all of our bibs will now be power banded with dotted fabric, instead of silicone grippers to improve quality of bibs and your performance.
All of our winter jersey range come in a thicker material with 2-3 mm fleece lining for ultimate warmth in those cold months and protect you from losing heat from your extremities.
Guaranteed to keep you warm and contain your body heat to keep you outdoors longer.
All cycling shorts, bibs and bib pants at Bicycle Booth use our premium 3D silicone gel pad suitable for all but the most professional of cyclists.
Our cycling bibs and shorts use our 45mm wide pro-band grippers. These have a thin, wide profile with low-irritant silicone nodules.
Whereas our Jerseys use Silicone grippers along the bottom trim of the jersey.
We were actually founded in Toronto, Ontario selling primarily to the US, Canada and European Cycling communities, but we also ship and cater to over 71 countries worldwide.
The confusion comes when a customer receives our product originating from China.
As a direct to consumer brand, We actually run our own factory in China, and ship factory-direct from there. It gives us lightning fast turnaround for new designs, and full range control while maintain affordable pricing.
It also means we can ship worldwide at very affordable cost and minimal wait times for shipping.
We do however have our returns and exchanges locations in Canada and should you need to send anything back to us (we offer free exchanges for first time customers).
All orders can be cancelled within the first 48 hours once they are placed.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 48 hours.
Once the production process has started, it can no longer be cancelled.
If you did not receive the product within the guaranteed time (45 days not including 5 day production time frame) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received due to incorrect sizing or other reasons, you are eligible for a full refund but you must return the unused item to our designated return/exchange address which will provided upon contacting email@example.com
Unlike other sellers, we give you the freedom to mix and match designs.
We have delivered over 26000+ customs jerseys catering to teams, groups and events and those same clients returning over and over again.
Need a custom team jersey?
You can start designing here
Yes, we offer a custom design service.
As you can tell by our jersey designs, our designers are the best of the best and our designers come up with modern eye catching designs guaranteed to get you compliments.
Once we receive your design idea and proposal, our designers will design something for you and send you a mock up before proceeding with production.
To find out more about our custom pricing, please get in touch with a customer service rep.
Please keep in mind, all custom jersey design requests are non refundable due to the nature of the item.
If the item doesn't fit upon ordering, Bicycle Booth will gladly offer a reasonable solution.
Due to the nature of personalized items, all items are final sale as they cannot be re-sold to other customers as a result of the customization.
If there is a mistake on the customization due to Bicycle Booth misprinting, we will gladly offer a free resend.
If the item does not fit, please contact us and we will offer a reasonable solution.
All personalization charges are final sale and non-refundable which include but not limited to:
- Custom Collar Text
- Custom Side Panel Text
- Custom Pants/Bib Text